Hi there,
Would you kindly investigate a possible bug with the mobile app? When getting the notification that it’s time to share my Google data, the app hangs at “Requesting your data” on the “Talking to Google…” page, eventhough I receive an email notifying me that my data is ready to download. Sometimes I am taken to the Google page in order to insert my Google password, but then nothing further happens.
Looking forward to hearing from you.
Hey Garth 👋
We’ve made some improvements to the Google data share experience, so hopefully, if you try again you should be able to complete the journey 🙌
If you do experience any further issues, please contact us at [email protected] 📩
Same thing has been happening to me, haven’t been able to get past the requesting data phase for 2 days now
Still the case for me that it won’t connect. Claims there are “connectivity issues”
So, an update from me: I uninstalled, and reinstalled, which seemed to fix the problem, at least for me. So maybe try reinstalling and see if you encounter issues still.
I can’t activated Google data sharing
When trying to connect to my Google account, the app stuck on “receive your data”. Waited for more than 10 hours, nothing happened.
Same for me, hangs on tequesting data. I still get the email saying data is ready to fownload but all never changes. Seems loads are experiencing this. Either fix the but or duggest a phone setting to fix it. Its been like this for over a month now.
Thank you for bringing this to our attention! We apologise for any inconvenience you’re experiencing. We’ve made some improvements to the Google data share experience. Could you please provide information about the platform (Android/iOS) and the app version you are currently using? We will investigate this issue promptly and get back to you.
If you do experience any further issues, please contact us at [email protected] 📩
Any update on this as I get the same problem. Same thing has happened over the last few weeks. I was told they were looking into it but am yet to hear back from them.
Also had this issue. I cleared the app’s cache and data (in Android settings). Now Google data collection works fine. I expect uninstall/reinstall would also work.
Has the issue been resolved?
I’ve send a email and heard nothing back yet.
Any advise?
Everything is working fine now!